After You Order
After placing your order, we will reach out to you to confirm shipping info.
We will confirm:
- Contact name
- Phone number
- Delivery address
- Residence or business?
- Lift gate requested?
Please note that the shipment will arrive on a pallet and will be a Curbside Delivery Only. You should have a hand truck, furniture dolly, and/or another person there to assist in receiving. If you would like extra assistance in receiving your item, we are happy to arrange for a truck with a lift gate for an extra fee.
The trucking company will get in touch with you to arrange for the delivery date and time. (NO WEEKENDS)
When your shipment arrives:
- Please inspect the box carefully and ensure there are no signs of damage
- If there are signs of damage, cut the straps and lift the box to do a closer inspection.
- If there is ANY damage to the product DO NOT accept the shipment.
- Write DAMAGED on the delivery receipt.
- If you bought more than one product, only refuse the damaged one/s.
- Contact us to arrange for a replacement.
- If it is not damaged, sign the delivery receipt.
Remember that we are here to help! Please don't hesitate to contact us for assistance: