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After You Order

After placing your order, we will reach out to you to confirm shipping info.

We will confirm:

  • Contact name
  • Phone number
  • Delivery address
  • Residence or business?
  • Lift gate requested?

Please note that the shipment will arrive on a pallet and will be a Curbside Delivery Only. You should have a hand truck, furniture dolly, and/or another person there to assist in receiving.  If you would like extra assistance in receiving your item, we are happy to arrange for a truck with a lift gate for an extra fee.

The trucking company will get in touch with you to arrange for the delivery date and time. (NO WEEKENDS)

When your shipment arrives:

  1. Please inspect the box carefully and ensure there are no signs of damage
  2. If there are signs of damage, cut the straps and lift the box to do a closer inspection.
  3. If there is ANY damage to the product DO NOT accept the shipment.
  4. Write DAMAGED on the delivery receipt.
  5. If you bought more than one product, only refuse the damaged one/s.  
  6. Contact us to arrange for a replacement.
  7. If it is not damaged, sign the delivery receipt.

Remember that we are here to help!  Please don't hesitate to contact us for assistance:

  • 800-535-8983

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