Return Policies By Manufacturer
We partner with several different manufacturers, each of which have slightly unique return policies. Please note that if you received your item with Free Shipping, the cost incurred by The Rec Room Game Company will be deducted from any eligible refund amount.
Performance Games: No merchandise may be returned without written agreement from manufacturer. Buyer is responsible for return shipping. Returns are subject to a 20% restocking fee of original purchase price.
Carrom: Claims for damaged merchandise must be made within 72 hours of receipt. 20% restocking fee for all non-defective returned items.
GLD (Includes Fat Cat, Viper, Casemaster): Items are eligible for return within 30 days if unused and in the same condition as when received. This includes original packaging. You must also have a receipt or proof of purchase from The Rec Room Game Company. Contact us prior to sending anything back - we cannot be responsible for items returned incorrectly. Once we receive your item, the manufacturers will inspect it and notify you of the status of your refund. If your return is approved, a refund will be issued to your credit card (or original method of payment). The time for the refund to be received will depend on your card issuer's policies.
Great American: Because tables are custom made, non-defective items unfortunately aren't not returnable.
Gold Standard Games/Shelti:
Holland Barstool Company:
Please contact us prior to purchasing if you need clarification on any of these policies, we are happy to assist!